One of the most exciting things about mediation is how varied and creative it can be.
Mediation is basically the act of hosting a conversation between people in conflict. It can take innumerable forms, from a sibling dispute mediated by a parent at home, to professionals brought in to assist in complex workplace conflicts.
In a mediation between co-workers, victim/offenders or spouses, the process normally proceeds along with several key steps. For example:
1. The first contact - the mediator will receive the file, either as a result of being contacted by phone by the people in conflict or a third party. Some basic information is gathered at this point. The mediator can explain the process, conflicts/confidentiality and the cost.
2. First meeting with each person - this interview allows the mediator to find out some of the events making up the conflict, issues to be resolved, feelings and intentions of each person and what they envision as an outcome.
3. Mediation sessions - the disputants will come together. The mediator helps them to share their stories, hear the other side, see common ground and start the process of seeing the other side in a new, more neutral, light.
5. On-going meetings - the mediator will talk to each person separately to discuss meetings and prepare for the next.
6. Resolution meeting - once the parties are ready, the mediation session will focus on outcomes and resolutions to the conflict, and lay out the path the parties want to proceed along.
Sometimes the mediation process can take several meetings, sometimes only one or two are necessary. Sometimes more individual sessions with the mediator are necessary for each person to feel ready for the meetings, sometimes only a brief call is needed.
Mediation is basically the act of hosting a conversation between people in conflict. It can take innumerable forms, from a sibling dispute mediated by a parent at home, to professionals brought in to assist in complex workplace conflicts.
In a mediation between co-workers, victim/offenders or spouses, the process normally proceeds along with several key steps. For example:
1. The first contact - the mediator will receive the file, either as a result of being contacted by phone by the people in conflict or a third party. Some basic information is gathered at this point. The mediator can explain the process, conflicts/confidentiality and the cost.
2. First meeting with each person - this interview allows the mediator to find out some of the events making up the conflict, issues to be resolved, feelings and intentions of each person and what they envision as an outcome.
3. Mediation sessions - the disputants will come together. The mediator helps them to share their stories, hear the other side, see common ground and start the process of seeing the other side in a new, more neutral, light.
5. On-going meetings - the mediator will talk to each person separately to discuss meetings and prepare for the next.
6. Resolution meeting - once the parties are ready, the mediation session will focus on outcomes and resolutions to the conflict, and lay out the path the parties want to proceed along.
Sometimes the mediation process can take several meetings, sometimes only one or two are necessary. Sometimes more individual sessions with the mediator are necessary for each person to feel ready for the meetings, sometimes only a brief call is needed.
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